Contact information
Contact Information
Thank you for visiting Qonfrt.
If you have any questions regarding your order, payment, shipping, delivery, returns, refunds, products, or our policies, please contact our customer support team.
Customer Support
Email:
Our support team handles inquiries related to:
- Order status
- Shipping and tracking
- Delivery issues
- Returns
- Refunds
- Exchanges
- Payment questions
- Product questions
- Damaged or incorrect items
- Address corrections
- Cancellation requests
- Privacy requests
- General customer service
Order-Related Inquiries
When contacting us about an order, please include your:
- Full name
- Order number
- Email address used to place the order
- Brief description of your request or issue
Providing complete information helps us identify the order and respond more efficiently.
For security reasons, we may request additional information to verify the identity of the customer before discussing or modifying an order.
Returns and Refunds
All return and refund requests must first be submitted to:
Customers should not send products back without receiving return authorization and return instructions from Qonfrt.
Unauthorized returns may not qualify for a refund.
All returns remain subject to the Qonfrt Return & Refund Policy.
Shipping and Delivery
For questions regarding:
- Tracking
- Delayed shipments
- Missing shipments
- Delivered but not received packages
- Incorrect addresses
- Damaged packages
- Missing items
please contact:
Please include your order number and any relevant tracking information.
Damaged or Incorrect Orders
If you receive a damaged, defective, incomplete, or incorrect order, contact:
Please provide:
- Order number
- Description of the issue
- Clear photographs of the product
- Photographs of the packaging
- Photograph of the shipping label where relevant
We may request additional information where necessary to investigate the issue.
Payment Questions
For questions regarding charges, payment status, refunds, duplicate charges, or payment verification, contact:
For security reasons, do not email full credit card numbers, passwords, security codes, or other highly sensitive financial credentials.
Privacy Requests
Requests involving personal information, including eligible requests for:
- Access
- Correction
- Deletion
- Restriction
- Marketing opt-out
- Other privacy rights
may be submitted to:
We may request identity verification before processing certain privacy-related requests.
Chargebacks and Payment Disputes
If you believe there is a problem with an order or payment, we encourage you to contact us first at:
This gives our customer support team an opportunity to investigate and resolve the issue before a payment dispute is initiated.
Nothing in this section limits any rights available to customers under applicable law or through their payment provider.
Security
Qonfrt representatives will not ask you by email to provide:
- Your full payment card number
- Card security code
- Online banking password
- Account password
- One-time banking authentication codes
If you receive a suspicious communication claiming to represent Qonfrt, contact:
before providing any information.
Business and Legal Communications
For business, compliance, privacy, or legal communications relating to Qonfrt, please use:
Important Notice
For customer protection and fraud prevention, Qonfrt may require verification before:
- Changing shipping information
- Discussing account details
- Processing certain refunds
- Modifying an order
- Responding to privacy requests
- Disclosing transaction information
Qonfrt may decline to disclose account or transaction information where the identity or authority of the requester cannot reasonably be verified.
Contact
Qonfrt Customer Support
Email: support@qonfrt.com