Return & Refund Policy

Thank you for shopping with Qonfrt.

We want every order to arrive as expected. This Return & Refund Policy explains the conditions under which returns, replacements, store credit, and refunds may be requested.

By placing an order with Qonfrt, you agree to this policy.

1. Return Eligibility

To be eligible for a return, the item must meet all of the following conditions:

• The return request must be submitted within 14 calendar days of confirmed delivery.
• The item must be unused, unworn, unwashed, undamaged, and in resalable condition.
• The item must show no signs of wear, dirt, odor, stains, pet hair, cosmetic products, deodorant, moisture, damage, alteration, or improper handling.
• All original packaging, labels, tags, protective materials, accessories, inserts, and components must be included.
• The item must be returned in substantially the same condition in which it was received.
• The customer must provide the order number and the email address used when placing the order.

Qonfrt reserves the right to reject any return that does not meet these requirements.

Submitting a return request does not automatically mean that the return has been approved.

2. Return Authorization Required

Customers must contact us before returning any product.

Return requests must be sent to:

support@qonfrt.com

Do not return any item without prior authorization.

Packages returned without authorization may be refused, returned to the sender, or may not qualify for reimbursement.

The return address and return instructions will be provided after the request has been reviewed and approved.

3. Non-Returnable Items

The following products are not eligible for return or refund unless required by applicable law:

• Items showing signs of use or wear
• Items damaged after delivery
• Items returned without original packaging
• Items returned with missing accessories, inserts, packaging, or components
• Items altered, modified, repaired, washed, cleaned, or customized by the customer
• Gift cards
• Final-sale items
• Clearance items where clearly identified as final sale
• Promotional gifts
• Complimentary products
• Free items included with an order
• Items purchased using certain promotional offers where the promotional terms expressly state that the sale is final
• Items returned outside the permitted return period

For hygiene and product-integrity reasons, products that have been worn directly against the body may be subject to additional inspection or may be ineligible for return once used.

4. Change-of-Mind Returns

Where permitted by applicable law, customers may request a return because they changed their mind.

For discretionary returns:

• The customer is responsible for return shipping costs.
• Original shipping charges are non-refundable.
• Express shipping, priority shipping, shipping protection, package insurance, and similar service fees are non-refundable once provided.
• Any customs duties, import taxes, brokerage charges, or other third-party fees are non-refundable by Qonfrt.
• Qonfrt does not reimburse return shipping expenses.
• The customer is responsible for ensuring the return package reaches us safely.

We strongly recommend using a tracked shipping service.

Qonfrt is not responsible for return shipments that are lost, delayed, damaged, misdirected, or delivered to an incorrect address.

5. Return Shipping Responsibility

The customer remains responsible for the returned merchandise until it has been received and inspected by Qonfrt or the designated return facility.

Proof that a return was shipped does not establish that the return was successfully received.

A tracking number showing delivery may be reviewed together with warehouse records, package weight, carrier documentation, and inspection records.

If a return package arrives empty, incomplete, damaged, substituted, or containing an item different from the product originally purchased, the refund may be denied.

6. Inspection of Returned Products

All returns are subject to inspection.

After receipt, we may verify:

• Product condition
• Signs of use
• Original packaging
• Accessories and components
• Product identity
• Quantity
• Serial, batch, SKU, or identifying information where applicable
• Package weight
• Evidence of alteration or substitution

A return will not be considered accepted until the inspection has been completed.

Qonfrt reserves the right to refuse a refund where the returned product fails to satisfy the conditions of this policy.

7. Refund Method

Approved refunds will normally be issued to the original payment method.

We do not normally issue refunds to:

• A different bank account
• A different credit or debit card
• A different payment provider
• Another person
• A third-party account

This requirement helps prevent fraud and unauthorized transactions.

If the original payment method cannot technically receive a refund, we may offer another legally permitted refund method or store credit where appropriate.

8. Refund Processing

Once an approved return has been received and inspected, the refund will be processed.

After Qonfrt issues the refund, the time required for the funds to appear depends on the customer's bank, card issuer, payment processor, or financial institution.

Qonfrt does not control processing times imposed by third-party financial institutions.

9. Shipping Charges

Unless required by applicable law, shipping charges are non-refundable.

This includes:

• Standard shipping
• Express shipping
• Priority shipping
• Expedited shipping
• Shipping insurance
• Shipping protection
• Handling or logistics services that have already been performed

If an order qualified for free shipping because a minimum order value was reached and the return causes the retained order value to fall below the applicable free-shipping threshold, Qonfrt may deduct the original shipping cost from the refund where permitted by law.

10. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or materially different from what was ordered, the customer must contact:

support@qonfrt.com

The customer should provide:

• Order number
• Description of the issue
• Clear photographs or video showing the product
• Photographs of the outer packaging
• Photographs of the shipping label
• Photographs showing the condition of the item upon arrival

Customers should report shipping damage or incorrect products as soon as reasonably possible after delivery.

We may request additional information where necessary to investigate the claim.

Depending on the circumstances, Qonfrt may provide:

• A replacement
• Replacement parts
• Store credit
• A partial refund
• A full refund

The appropriate remedy will depend on the nature of the issue and applicable consumer-protection requirements.

11. Minor Variations Are Not Defects

Minor variations may occur between products, product batches, photography, lighting, screens, monitors, and production processes.

To the extent permitted by law, the following are not automatically considered defects:

• Slight color variations
• Minor texture variations
• Minor differences in material appearance
• Minor stitching variations
• Small differences in positioning
• Packaging changes
• Minor cosmetic variations that do not materially affect product functionality

Product images are intended to represent the product as accurately as reasonably possible, but colors may appear differently depending on the customer's screen and display settings.

12. Sizing and Fit

Customers are responsible for reviewing available sizing information before purchasing.

A product not fitting as expected is not automatically considered defective.

Where a size exchange or return is permitted, the item must satisfy all return conditions stated in this policy.

13. Exchanges

Exchanges may be offered at Qonfrt's discretion where stock is available.

The fastest method is often to return the eligible item and place a new order separately.

We do not guarantee that a replacement size, color, model, or variation will remain available while a return is in transit.

14. Promotional Orders and Bundles

If a customer returns part of a bundle, multi-buy offer, gift-with-purchase promotion, or promotional order, the refund may be recalculated based on the value of the products retained.

For example, where a discount depended on purchasing multiple items, returning one or more items may cause the remaining products to lose eligibility for that discount.

Where permitted by law, the refund may therefore reflect the adjusted value of the retained merchandise.

If a promotional gift was provided because of an order and the qualifying merchandise is returned, Qonfrt may require the promotional item to be returned as well.

If the promotional item is not returned, its stated or reasonable retail value may be deducted from the refund where legally permitted.

15. Buy-One-Get-One and Similar Promotions

For buy-one-get-one, multi-item discount, free-product, or similar promotions, products included in the promotion may be treated as part of a single promotional transaction.

Where permitted by law:

• Returning only the paid item while keeping the promotional item may result in the promotional item's value being deducted from the refund.
• A free item may need to be returned together with the qualifying item.
• Partial returns may cause the original promotional discount to be recalculated.

16. Refused or Unclaimed Deliveries

Customers are responsible for accepting delivery of their orders.

If a package is:

• Refused
• Unclaimed
• Not collected
• Returned because access was unavailable
• Returned because the customer failed to respond to the carrier
• Returned because the customer provided an incorrect or incomplete address

the order may be treated as a customer-initiated return.

Where permitted by law, actual shipping, handling, return-to-sender, customs, carrier, or administrative costs may be deducted from any refund.

17. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an order is shipped to the address provided by the customer, Qonfrt is not responsible for loss resulting from an incorrect, incomplete, outdated, or mistyped address.

Customers should contact us immediately if an address error is discovered.

Address changes are not guaranteed after an order has entered processing or shipment.

18. Delivered but Not Received Claims

If tracking indicates that a package has been delivered but the customer cannot locate it, the customer should first:

• Check the delivery location
• Check with household members
• Check with neighbors
• Check mailrooms, reception desks, parcel lockers, and building management
• Contact the shipping carrier

Qonfrt may assist with an investigation where appropriate.

A carrier delivery scan may be considered evidence of delivery, subject to applicable law and the circumstances of the claim.

Refunds are not automatically issued solely because a customer reports that a package shown as delivered cannot be found.

19. Lost-in-Transit Orders

If carrier tracking indicates that an order was lost before delivery, Qonfrt may investigate the shipment with the carrier.

Where the order is confirmed lost, Qonfrt may issue a replacement or refund as appropriate.

A shipment is not considered lost merely because tracking has not updated for a short period.

Carrier investigations may be required before a remedy is issued.

20. Unauthorized Returns

Products sent to Qonfrt without approval are considered unauthorized returns.

Qonfrt is not responsible for unauthorized returns.

Unauthorized packages may:

• Be refused
• Be returned to the sender
• Be held without refund
• Require additional shipping charges before reshipment

21. Return Fraud and Abuse

Qonfrt reserves the right to refuse returns, refunds, replacements, credits, or future orders where there is reasonable evidence of fraud, abuse, manipulation, or misuse.

Examples may include:

• Returning a different product
• Returning counterfeit products
• Returning empty packages
• Returning products after substantial use
• Falsifying delivery claims
• Falsifying damage claims
• Manipulating photographs or evidence
• Repeatedly requesting refunds without returning merchandise
• Abusing promotional offers
• Excessive or suspicious return activity

We may retain information relating to suspected fraudulent transactions where permitted by law.

22. Chargebacks and Payment Disputes

Customers are encouraged to contact us at:

support@qonfrt.com

before initiating a chargeback or payment dispute so that we have an opportunity to investigate and resolve the matter.

If a payment dispute is filed, Qonfrt may provide the payment provider with relevant evidence, including:

• Order confirmation
• Transaction records
• Shipping records
• Tracking information
• Delivery confirmation
• Customer communications
• Return records
• Refund records
• Fraud-prevention information
• Proof of acceptance of applicable policies and checkout terms

Submitting a chargeback does not automatically create an entitlement to retain both the merchandise and the refunded purchase amount.

Nothing in this section limits any legal rights available to a customer through their payment provider or applicable law.

23. Duplicate Refunds

Customers are not entitled to receive multiple reimbursements for the same transaction.

If a customer receives a refund, chargeback, insurance payment, carrier reimbursement, payment-provider reimbursement, or other compensation relating to the same order, Qonfrt reserves the right to recover any duplicate payment to the extent permitted by law.

24. Orders Suspected of Fraud

Qonfrt may cancel, hold, or request verification for orders reasonably suspected of fraud, unauthorized payment use, identity misuse, reshipping activity, or other suspicious activity.

Where an order is cancelled before fulfillment, any captured payment will be refunded as appropriate.

25. Cancellation Requests

Orders are processed quickly.

Customers may request cancellation by contacting:

support@qonfrt.com

However, cancellation is not guaranteed.

Once an order has entered processing, fulfillment, or shipment, it may no longer be possible to cancel it.

If cancellation is no longer possible, the customer may need to follow the standard return process after receiving the order.

26. Store Credit

Where offered, store credit:

• Is not redeemable for cash except where required by law
• May only be used with Qonfrt
• Cannot normally be transferred to another person
• May be subject to reasonable fraud-prevention controls

Store credit does not replace any refund rights that cannot legally be waived.

27. Refund Deductions

Where permitted by law, Qonfrt may deduct amounts reasonably associated with:

• Missing products
• Missing accessories
• Missing packaging
• Damaged returned goods
• Reduced product value caused by customer handling beyond what is reasonably necessary to inspect the product
• Non-returned promotional gifts
• Return-to-sender charges
• Shipping expenses that are not legally refundable

Any deduction will depend on the circumstances of the return.

28. Items Damaged by Customer Use

Qonfrt does not provide refunds for damage caused by:

• Normal wear and tear
• Improper use
• Accidents
• Misuse
• Failure to follow care instructions
• Improper cleaning
• Exposure to unsuitable chemicals
• Excessive heat
• Improper storage
• Unauthorized repair or modification

This limitation does not affect statutory rights relating to products that were defective when supplied.

29. Final Decision on Voluntary Returns

For returns that are not required by mandatory consumer-protection law, Qonfrt reserves the right to determine whether the conditions of this Return & Refund Policy have been satisfied.

This includes determining whether:

• An item was used
• An item was damaged after delivery
• A return was complete
• A promotional condition was satisfied
• A return falls outside the permitted return period

Any decision will be based on the available evidence and applicable law.

30. Mandatory Consumer Rights

Nothing in this policy excludes, restricts, or overrides any consumer right that cannot legally be waived under applicable law.

Where mandatory consumer-protection legislation grants the customer stronger rights than this policy, those mandatory rights will apply.

31. Contact

For return, refund, replacement, cancellation, or order-related questions, contact:

Qonfrt Customer Support
support@qonfrt.com

Do not send merchandise back before receiving return authorization and return instructions from Qonfrt.