Legal notice
Contact Information
Thank you for visiting Qonfrt.
If you have any questions regarding your order, payment, shipping, delivery, returns, refunds, products, or our policies, please contact our customer support team.
Customer Support
Email:
Our support team handles inquiries related to:
- Order status
- Shipping and tracking
- Delivery issues
- Returns
- Refunds
- Exchanges
- Payment questions
- Product questions
- Damaged or incorrect items
- Address corrections
- Cancellation requests
- Privacy requests
- General customer service
Order-Related Inquiries
When contacting us about an order, please include your:
- Full name
- Order number
- Email address used to place the order
- Brief description of your request or issue
Providing complete information helps us identify the order and respond more efficiently.
For security reasons, we may request additional information to verify the identity of the customer before discussing or modifying an order.
Returns and Refunds
All return and refund requests must first be submitted to:
Customers should not send products back without receiving return authorization and return instructions from Qonfrt.
Unauthorized returns may not qualify for a refund.
All returns remain subject to the Qonfrt Return & Refund Policy.
Shipping and Delivery
For questions regarding:
- Tracking
- Delayed shipments
- Missing shipments
- Delivered but not received packages
- Incorrect addresses
- Damaged packages
- Missing items
please contact:
Please include your order number and any relevant tracking information.
Damaged or Incorrect Orders
If you receive a damaged, defective, incomplete, or incorrect order, contact:
Please provide:
- Order number
- Description of the issue
- Clear photographs of the product
- Photographs of the packaging
- Photograph of the shipping label where relevant
We may request additional information where necessary to investigate the issue.
Payment Questions
For questions regarding charges, payment status, refunds, duplicate charges, or payment verification, contact:
For security reasons, do not email full credit card numbers, passwords, security codes, or other highly sensitive financial credentials.
Privacy Requests
Requests involving personal information, including eligible requests for:
- Access
- Correction
- Deletion
- Restriction
- Marketing opt-out
- Other privacy rights
may be submitted to:
We may request identity verification before processing certain privacy-related requests.
Chargebacks and Payment Disputes
If you believe there is a problem with an order or payment, we encourage you to contact us first at:
This gives our customer support team an opportunity to investigate and resolve the issue before a payment dispute is initiated.
Nothing in this section limits any rights available to customers under applicable law or through their payment provider.
Security
Qonfrt representatives will not ask you by email to provide:
- Your full payment card number
- Card security code
- Online banking password
- Account password
- One-time banking authentication codes
If you receive a suspicious communication claiming to represent Qonfrt, contact:
before providing any information.
Business and Legal Communications
For business, compliance, privacy, or legal communications relating to Qonfrt, please use:
Important Notice
For customer protection and fraud prevention, Qonfrt may require verification before:
- Changing shipping information
- Discussing account details
- Processing certain refunds
- Modifying an order
- Responding to privacy requests
- Disclosing transaction information
Qonfrt may decline to disclose account or transaction information where the identity or authority of the requester cannot reasonably be verified.
Contact
Qonfrt Customer Support
Email: support@qonfrt.com
Claro. Abaixo está um Legal Notice / Legal Disclaimer em inglês, alinhado com o restante das políticas da Qonfrt, sem campos em branco e usando support@qonfrt.com.
Legal Notice
This Legal Notice governs the use of the Qonfrt website, content, products, services, and related communications.
By accessing or using the Qonfrt website, you acknowledge and agree to the terms of this Legal Notice, together with the applicable Terms of Service, Privacy Policy, Return & Refund Policy, Shipping Policy, and other policies made available by Qonfrt.
1. Website Operator
This website is operated under the Qonfrt brand.
For customer support, legal inquiries, privacy matters, order questions, and general communications, contact:
2. General Information Only
Information made available on the Qonfrt website is provided for general informational and commercial purposes.
While Qonfrt makes reasonable efforts to keep website information accurate and current, we do not guarantee that all content will always be:
- Complete
- Error-free
- Current
- Available
- Free from technical inaccuracies
Qonfrt may correct, update, modify, or remove website content where reasonably necessary.
3. Product Information
Product descriptions, photographs, dimensions, colors, materials, specifications, availability, packaging, and other product information are provided in good faith.
However, minor differences may occur because of:
- Production variation
- Photography
- Lighting
- Screen settings
- Device settings
- Material characteristics
- Manufacturing tolerances
- Packaging changes
Such minor variations do not automatically mean that a product is defective.
Nothing in this section limits any statutory rights that cannot legally be waived.
4. Pricing Information
Qonfrt seeks to display accurate pricing.
However, pricing, currency, promotional, or technical errors may occasionally occur.
Where legally permitted, Qonfrt may:
- Correct an obvious error
- Cancel an affected order
- Refund a payment already collected
- Contact the customer before fulfillment
An automatically generated order confirmation does not require Qonfrt to honor a manifestly incorrect price where applicable law allows correction.
5. Availability
Products, sizes, colors, services, and promotions are subject to availability.
Qonfrt does not guarantee that any specific item will remain available indefinitely.
We may modify or discontinue products, promotions, or website features where reasonably necessary.
6. No Professional Advice
Content available through Qonfrt does not constitute:
- Legal advice
- Financial advice
- Medical advice
- Tax advice
- Professional consulting advice
Customers should obtain independent professional advice where appropriate.
7. Use of Products
Customers are responsible for using Qonfrt products appropriately and in accordance with any available care, use, or safety guidance.
Qonfrt is not responsible for loss or damage caused by improper use, including:
- Misuse
- Improper cleaning
- Unauthorized modification
- Improper storage
- Exposure to unsuitable chemicals
- Excessive heat
- Failure to follow care instructions
- Normal wear and tear
This does not exclude liability that cannot legally be excluded.
8. Fit, Comfort, and Personal Preference
Fit, comfort, appearance, and preference may vary between individuals.
Customer expectations regarding fit or comfort are subjective and do not automatically establish that a product is defective.
Returns remain subject to the applicable Return & Refund Policy and mandatory consumer law.
9. Intellectual Property
Unless otherwise stated, the content appearing on the Qonfrt website is owned by, licensed to, or lawfully used by Qonfrt.
This may include:
- Brand names
- Logos
- Product images
- Photography
- Graphics
- Product descriptions
- Website design
- Written content
- Videos
- Marketing materials
- Software
- Layouts
- Promotional content
Such content may be protected by copyright, trademark, design, database, and other intellectual property laws.
10. Restrictions on Use
Website content may not be copied, reproduced, modified, republished, sold, distributed, scraped, commercially exploited, or used to create derivative commercial materials without authorization, except where permitted by law.
Unauthorized use may result in legal action.
11. Trademarks
Qonfrt names, logos, visual identities, product branding, and related marks may be protected as trademarks or trade dress.
Use of Qonfrt branding without authorization is prohibited where such use may cause confusion, imply endorsement, or violate applicable intellectual property rights.
12. Third-Party Trademarks
Any third-party names, trademarks, product names, company names, logos, or service marks appearing on the website belong to their respective owners.
Reference to a third party does not necessarily mean that:
- Qonfrt is affiliated with that third party
- The third party endorses Qonfrt
- Qonfrt endorses the third party
unless expressly stated.
13. Third-Party Links
The website may contain links to external websites, platforms, payment providers, shipping providers, social networks, or other third-party services.
Qonfrt does not control third-party websites and is not responsible for:
- Their content
- Their security
- Their privacy practices
- Their terms
- Their products
- Their services
- Their availability
Customers use third-party websites at their own discretion.
14. External Service Providers
Qonfrt may rely on third-party providers for functions including:
- Payments
- Hosting
- Shipping
- Fulfillment
- Analytics
- Advertising
- Customer support
- Fraud prevention
- Communications
These providers operate under their own legal and technical frameworks.
Qonfrt is not responsible for independent acts or omissions of third-party providers beyond obligations imposed on Qonfrt by law.
15. Website Availability
Qonfrt does not guarantee uninterrupted access to the website.
Access may be limited or interrupted because of:
- Maintenance
- Software updates
- Hosting issues
- Security incidents
- Network failures
- Third-party service failures
- Events outside reasonable control
Qonfrt may modify, suspend, or discontinue website functionality where reasonably necessary.
16. Cybersecurity
Qonfrt takes reasonable measures to protect its website and systems.
However, no online environment can be guaranteed to be completely secure.
To the maximum extent permitted by law, Qonfrt does not guarantee that the website will always be:
- Free from viruses
- Free from malware
- Free from unauthorized access
- Immune from cyberattacks
- Free from technical vulnerabilities
Users are responsible for using reasonable security precautions when accessing online services.
17. User Responsibility
Users are responsible for:
- Maintaining the security of their devices
- Maintaining the confidentiality of account information
- Using lawful payment methods
- Providing accurate information
- Using the website lawfully
- Avoiding fraudulent activity
Qonfrt may restrict access where there is reasonable evidence of misuse, fraud, abuse, or security risk.
18. No Guarantee of Continuous Stock
Stock indicators are informational and may change rapidly.
Items shown as available may become unavailable before fulfillment because of:
- Inventory synchronization
- Warehouse errors
- High order volume
- Technical issues
- Damage discovered during fulfillment
Where an order cannot be fulfilled, Qonfrt may cancel the affected item or order and issue an appropriate refund.
19. Promotions
Promotions, sales, discount codes, bundles, gifts, and special offers may be subject to specific conditions.
Qonfrt may correct or withdraw a promotion affected by:
- Technical errors
- Fraud
- Abuse
- Incorrect pricing
- Misconfiguration
where legally permitted.
20. Shipping Disclaimer
Delivery estimates are estimates unless expressly stated otherwise.
Qonfrt does not control:
- Carrier networks
- Customs
- Border authorities
- Weather
- Transportation systems
- Local delivery services
Shipping issues are governed by the Qonfrt Shipping Policy and applicable law.
21. Customs and Import Requirements
Customers are responsible for understanding local import requirements where applicable.
International shipments may be subject to:
- Import duties
- Taxes
- Customs fees
- Brokerage charges
- Local restrictions
Qonfrt is not responsible for charges imposed by government authorities unless expressly stated otherwise.
22. Customer Reviews and User Content
Reviews, testimonials, comments, photographs, or other customer-generated content may reflect the personal opinions and experiences of individual customers.
Such content does not necessarily represent the views of Qonfrt.
Individual results and experiences may vary.
23. User-Generated Content License
Where customers voluntarily submit content to Qonfrt, they may grant Qonfrt rights to use that content in accordance with the Terms of Service and applicable law.
Customers should only submit content they have the right to provide.
24. Fraud and Abuse
Qonfrt reserves the right to investigate suspected:
- Payment fraud
- Chargeback abuse
- Return fraud
- Promotional abuse
- Identity misuse
- False delivery claims
- Product substitution
- Other deceptive conduct
Where reasonably supported by evidence and legally permitted, Qonfrt may restrict transactions, suspend accounts, cancel orders, or deny voluntary remedies.
25. Limitation of Liability
To the maximum extent permitted by law, Qonfrt will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of the website or services.
This may include:
- Lost profits
- Lost opportunities
- Business interruption
- Loss of data
- Indirect financial loss
Nothing in this Legal Notice excludes liability where exclusion is prohibited by law.
26. Maximum Liability
Where legally permitted, Qonfrt’s total liability arising from a particular transaction will not exceed the amount actually paid for the relevant product or service giving rise to the claim.
This limitation does not apply where prohibited by applicable law.
27. Force Majeure
Qonfrt is not responsible for failure or delay caused by circumstances beyond reasonable control, including:
- Natural disasters
- Severe weather
- War
- Civil unrest
- Government action
- Labor disputes
- Carrier disruption
- Customs disruption
- Cyber incidents
- Infrastructure failures
- Supply shortages
- Public emergencies
Obligations may be delayed or suspended for the duration of such events where reasonably necessary.
28. Consumer Rights
Nothing in this Legal Notice is intended to exclude, waive, limit, or restrict rights that cannot legally be excluded.
Where mandatory consumer-protection law provides greater protection, the mandatory law will prevail.
29. No Waiver
Failure by Qonfrt to enforce any provision of this Legal Notice does not constitute a waiver of that provision or any other legal right.
30. Severability
If any provision of this Legal Notice is found invalid, unlawful, or unenforceable, the remaining provisions will remain effective to the maximum extent permitted by law.
31. Changes to This Legal Notice
Qonfrt may update this Legal Notice from time to time to reflect:
- Legal developments
- Operational changes
- Business changes
- Website changes
- Security requirements
The version published on the website is the version currently in effect.
32. Governing Policies
This Legal Notice should be read together with the Qonfrt:
- Terms of Service
- Privacy Policy
- Return & Refund Policy
- Shipping Policy
- Contact Information
In the event of inconsistency, mandatory law will prevail where applicable.
33. Legal and Customer Support Contact
For legal notices, compliance inquiries, customer support, privacy questions, or other formal communications, contact:
Qonfrt Customer Support
support@qonfrt.com