Terms of service

Below is a merchant-protective Terms of Service for Qonfrt, in English, with no placeholders and using support@qonfrt.com.

Terms of Service

These Terms of Service govern your access to and use of the Qonfrt website, products, services, content, and related features.

By accessing the website, placing an order, creating an account, submitting information, or otherwise using Qonfrt services, you agree to be bound by these Terms of Service.

If you do not agree to these Terms, you should not use the website or purchase from Qonfrt.

1. About Qonfrt

Qonfrt operates an online retail store offering footwear, accessories, and related products.

References to “Qonfrt,” “we,” “us,” or “our” refer to the operator of the Qonfrt online store.

Customer support may be contacted at:

support@qonfrt.com

2. Eligibility

By using the website, you represent that:

You are legally capable of entering into a binding agreement
You are using the website for lawful purposes
The information you provide is accurate and complete
You will not use the website in violation of applicable law
You will not use another person’s payment information without authorization

If you are using the website on behalf of another person or entity, you represent that you have authority to bind that person or entity.

3. Account Responsibility

If account functionality is available, you are responsible for:

Maintaining the confidentiality of your account credentials
Restricting unauthorized access to your account
Providing accurate account information
Updating information when necessary
All activity occurring through your account

Qonfrt may suspend or restrict an account where we reasonably suspect unauthorized activity, fraud, abuse, or violation of these Terms.

4. Product Information

We make reasonable efforts to display product information accurately.

However, product descriptions, colors, dimensions, materials, packaging, photographs, and other information may contain minor variations.

Colors may appear differently depending on:

Screen settings
Device type
Lighting
Photography
Production batches
Display calibration

Minor variations that do not materially affect the functionality or essential nature of a product do not automatically constitute defects.

5. Product Availability

All products are subject to availability.

We do not guarantee that:

Any product will remain available
Any size or color will remain in stock
Any promotion will remain active
Any product will be permanently offered

Qonfrt may:

Limit quantities
Discontinue products
Modify product selections
Cancel unavailable items
Refuse unusually large quantities

where reasonably necessary and permitted by law.

6. Pricing

Prices are displayed on the website and may change without prior notice.

A price change does not affect an order already validly accepted, except where an obvious pricing error has occurred and applicable law permits correction or cancellation.

Prices may exclude:

Customs duties
Import taxes
Brokerage fees
Local taxes
Carrier charges
Other government-imposed charges

where applicable.

The customer is responsible for such charges unless the checkout expressly states otherwise.

7. Pricing Errors

Qonfrt may correct typographical, technical, or pricing errors.

If a product has been listed at an obviously incorrect price due to:

Technical malfunction
Human error
Currency conversion error
Data synchronization error
System failure
Incorrect promotional configuration

we may, where legally permitted:

Cancel the affected order
Contact the customer for confirmation at the correct price
Refund any payment already received

An order confirmation generated automatically does not necessarily require Qonfrt to fulfill an order at an obvious or manifestly erroneous price.

8. Orders

Submitting an order constitutes an offer to purchase.

Qonfrt reserves the right to accept, reject, cancel, or limit an order where reasonably necessary, including because of:

Product unavailability
Payment failure
Fraud concerns
Pricing errors
Inventory errors
Shipping restrictions
Suspected resale activity
Abuse of promotional offers
Violation of these Terms

An order may not be considered finally accepted until payment authorization and order processing have been completed.

9. Order Verification

Qonfrt may require additional verification before processing an order.

Verification may include:

Confirming billing information
Confirming shipping information
Confirming identity
Confirming payment authorization
Requesting additional transaction information

Failure to complete reasonable verification may result in cancellation.

10. Payment

Customers agree to provide valid and authorized payment information.

By submitting payment information, you represent that:

You are authorized to use the payment method
The payment information is accurate
The transaction is lawful
The payment method may be charged for the order amount

Payments may be processed by third-party payment providers.

Qonfrt is not responsible for errors, interruptions, or delays caused solely by third-party payment processors, except to the extent required by law.

11. Fraud Prevention

Qonfrt may use fraud-prevention systems, risk scoring, payment verification tools, and other security measures.

We may:

Delay an order
Cancel an order
Request verification
Limit purchases
Restrict an account

where there is reasonable evidence of fraud, abuse, unauthorized payment use, identity misuse, chargeback abuse, reshipping activity, or other suspicious conduct.

12. Shipping

Shipping estimates are provided for convenience and are not guaranteed unless expressly stated otherwise.

Delivery times may be affected by:

Carrier delays
Customs
Weather
High order volume
Address errors
Local disruptions
Transportation interruptions
Events beyond Qonfrt’s reasonable control

Qonfrt is not responsible for delays caused solely by carriers, customs authorities, or events outside our reasonable control, except where applicable law provides otherwise.

13. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Qonfrt is not responsible for loss, delay, or return resulting from:

Incorrect address
Incomplete address
Outdated address
Typographical errors
Failure to provide required delivery information

If an address error is discovered, the customer should contact:

support@qonfrt.com

immediately.

Address changes are not guaranteed after processing begins.

14. Delivery

A carrier delivery scan may be used as evidence of delivery, subject to applicable law and the circumstances of the claim.

If a package is marked delivered but cannot be located, customers should first check:

Household members
Neighbors
Building reception
Mailrooms
Parcel lockers
Safe-drop locations
The carrier

Qonfrt may assist with investigation but does not automatically issue a refund solely because a customer reports that a delivered package cannot be found.

15. Risk of Loss

Risk of loss and title transfer will be handled in accordance with applicable law and the shipping terms applicable to the transaction.

Nothing in these Terms overrides non-waivable consumer rights concerning delivery risk.

16. Refused and Unclaimed Packages

If a package is:

Refused
Unclaimed
Not collected
Returned to sender
Undeliverable due to customer-provided information

Qonfrt may treat the shipment as a customer-initiated return where permitted by law.

Actual shipping, handling, return-to-sender, customs, or carrier charges may be deducted from any refund where legally permitted.

17. Returns and Refunds

Returns and refunds are governed by the Qonfrt Return & Refund Policy.

Customers must comply with that policy, including return authorization requirements.

Nothing in these Terms eliminates rights that cannot legally be waived.

18. Exchanges

Exchanges may be available subject to:

Stock availability
Product condition
Return eligibility
Applicable return requirements

Qonfrt does not guarantee that a requested size, color, or product variation will remain available.

19. Promotional Offers

Promotions may be subject to additional conditions.

Qonfrt may:

Limit promotions by customer
Limit promotions by household
Limit promotions by order
Limit promotions by product
Exclude certain products
Withdraw or modify promotions
Correct promotional errors

where reasonably necessary and permitted by law.

Promotional abuse may result in cancellation or account restrictions.

20. Discount Codes

Discount codes:

Must be used before expiration
May be limited to one per order
May not be combined unless expressly allowed
May exclude certain products
May be limited to certain customers
May be revoked in cases of abuse or technical error

Qonfrt is not obligated to apply a discount code after an order has already been completed.

21. Bundles and Multi-Buy Offers

Bundle pricing and multi-buy discounts may depend on purchasing a specified quantity of products.

If part of a qualifying order is returned, the remaining products may be repriced to reflect the promotion actually retained, where permitted by law.

Any refund may therefore be adjusted accordingly.

22. Free Gifts

Promotional gifts may be conditioned on qualifying purchases.

If the qualifying purchase is returned, Qonfrt may require the promotional gift to be returned as well.

If it is not returned, its stated or reasonable retail value may be deducted from the refund where legally permitted.

23. Gift Cards

Gift cards are subject to applicable law.

Unless otherwise required:

Gift cards are not redeemable for cash
Gift cards may not be resold
Gift cards may not be used fraudulently
Gift cards may be cancelled where obtained through fraud or unauthorized payment activity

24. Product Use

Customers are responsible for using products appropriately.

Qonfrt is not responsible for damage caused by:

Misuse
Improper care
Improper cleaning
Use contrary to instructions
Modification
Unauthorized repair
Excessive heat
Chemical exposure
Improper storage
Normal wear and tear

This does not limit liability for defects existing at the time of supply where applicable law provides rights to the customer.

25. Sizing and Fit

Customers are responsible for reviewing available sizing information before purchasing.

Fit preferences vary between individuals.

A product not fitting as expected does not automatically mean the product is defective.

Eligible sizing returns remain subject to the Return & Refund Policy.

26. Website Accuracy

We attempt to maintain accurate website information.

However, the website may occasionally contain:

Typographical errors
Incomplete descriptions
Outdated information
Incorrect stock status
Technical display errors
Pricing errors

Qonfrt may correct such errors at any time.

27. Website Availability

We do not guarantee that the website will always be:

Available
Uninterrupted
Error-free
Secure
Free from technical issues

We may suspend or modify website functionality for:

Maintenance
Security
Updates
Technical reasons
Business reasons

without liability to the extent permitted by law.

28. Intellectual Property

All Qonfrt website content, including where applicable:

Logos
Branding
Product photography
Graphics
Text
Layouts
Design elements
Product descriptions
Videos
Marketing materials
Software
Website code

is owned by or licensed to Qonfrt and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, republished, scraped, or commercially exploited without authorization, except where permitted by law.

29. Limited License

Qonfrt grants you a limited, revocable, non-exclusive, non-transferable license to access and use the website for personal shopping purposes.

This license does not include the right to:

Resell website access
Copy substantial website content
Scrape data
Extract product databases
Use automated bots without authorization
Reproduce branding
Create derivative commercial materials

30. Prohibited Uses

You may not use the website to:

Commit fraud
Use stolen payment information
Impersonate another person
Circumvent security
Interfere with website operation
Introduce malware
Conduct unauthorized scraping
Conduct automated purchasing abuse
Abuse promotions
Manipulate reviews
Make false claims
Attempt unauthorized access
Violate intellectual property rights
Violate applicable law

31. Automated Access and Scraping

Automated scraping, crawling, harvesting, copying, or extraction of Qonfrt website content is prohibited unless expressly authorized.

This includes automated collection of:

Prices
Images
Product descriptions
Inventory
Reviews
Customer information
Website structure

Qonfrt may block or restrict systems that engage in unauthorized automated activity.

32. Reviews and User Content

If you submit:

Reviews
Photos
Comments
Testimonials
Videos
Feedback

you represent that:

You have the right to submit the content
The content is truthful to the best of your knowledge
The content does not violate third-party rights
The content does not contain unlawful material

You grant Qonfrt a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and distribute submitted content for business and marketing purposes, subject to applicable law.

33. Review Moderation

Qonfrt may remove or decline to publish content that:

Contains unlawful material
Contains personal information
Contains threats
Is spam
Is fraudulent
Is irrelevant
Infringes third-party rights
Contains malicious links
Violates website rules

We do not guarantee that every review will be published.

34. Third-Party Services

The website may rely on third-party providers for services such as:

Payments
Shipping
Analytics
Advertising
Hosting
Customer support
Fraud prevention

Qonfrt is not responsible for the independent acts or policies of third-party providers beyond obligations imposed by applicable law.

35. Third-Party Links

The website may contain links to external websites.

Qonfrt does not control and is not responsible for:

Third-party content
Third-party privacy practices
Third-party security
Third-party products
Third-party services

Use of external websites is at the customer’s discretion.

36. Privacy

Use of personal information is governed by the Qonfrt Privacy Policy.

By using the website, you acknowledge that personal information may be processed in accordance with that policy.

37. Customer Communications

Customers agree that Qonfrt may contact them regarding:

Orders
Payment
Delivery
Returns
Refunds
Security
Fraud prevention
Customer support
Legal or policy notices

Marketing communications may be sent where permitted by law and may be opted out of separately.

38. Chargebacks

Customers are encouraged to contact Qonfrt before initiating a chargeback.

Contact:

support@qonfrt.com

If a chargeback or payment dispute is filed, Qonfrt may submit relevant evidence to:

Banks
Card networks
Payment processors
Payment providers
Fraud-prevention providers

Evidence may include:

Order records
Checkout information
Delivery confirmation
Tracking
Customer communications
Refund records
Policy acceptance
Fraud-prevention records

39. No Double Recovery

A customer is not entitled to receive multiple reimbursements for the same order.

Where permitted by law, Qonfrt may recover duplicate compensation where a customer receives both:

A Qonfrt refund
A chargeback
A carrier reimbursement
An insurance reimbursement
Another payment-provider reimbursement

for the same underlying loss.

40. Abuse and Misconduct

Qonfrt may restrict service where a customer reasonably appears to engage in:

Repeated false claims
Fraudulent return activity
Excessive chargeback abuse
Promotion abuse
Threatening conduct
Harassment
Account manipulation
Payment fraud
Product substitution
Empty-box returns

Restrictions may include cancellation, account closure, refund review, or refusal of future transactions where permitted by law.

41. Resale

Qonfrt products are generally intended for personal use unless otherwise agreed.

We may cancel or limit orders reasonably suspected to be placed for unauthorized commercial resale, especially where order patterns indicate bulk reselling or abuse of consumer promotions.

42. Disclaimer of Warranties

To the maximum extent permitted by law, the website and services are provided on an “as available” basis.

Qonfrt does not make warranties beyond those expressly stated or legally required.

Nothing in this section excludes statutory warranties or consumer guarantees that cannot legally be excluded.

43. Limitation of Liability

To the maximum extent permitted by law, Qonfrt will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from use of the website or products.

This may include losses relating to:

Lost profits
Lost opportunities
Business interruption
Loss of data
Indirect economic loss

This limitation does not apply where liability cannot legally be excluded or limited.

44. Maximum Liability

Where legally permitted, Qonfrt’s aggregate liability arising from a transaction will not exceed the amount actually paid by the customer for the product giving rise to the claim.

This limitation does not apply where prohibited by applicable law.

45. Force Majeure

Qonfrt is not responsible for failure or delay caused by events beyond our reasonable control.

These may include:

Natural disasters
Severe weather
War
Terrorism
Civil unrest
Government action
Customs delays
Labor disputes
Carrier disruption
Cyber incidents
Infrastructure failures
Epidemics
Supply shortages

Performance may be suspended for the duration of the event where reasonably necessary.

46. Indemnification

To the extent permitted by law, you agree to indemnify and hold Qonfrt harmless from claims, losses, liabilities, costs, and expenses arising from:

Your unlawful use of the website
Your violation of these Terms
Your infringement of third-party rights
Fraudulent activity
Misuse of Qonfrt services

This provision does not apply where prohibited by consumer law.

47. Termination

Qonfrt may suspend or terminate access to the website or services where reasonably necessary due to:

Fraud
Abuse
Security concerns
Legal violations
Serious Terms violations

Termination does not eliminate obligations arising before termination.

48. Severability

If any provision of these Terms is found invalid, unlawful, or unenforceable, the remaining provisions will continue to the maximum extent permitted by law.

The invalid provision will be interpreted as narrowly as necessary to make it enforceable where possible.

49. No Waiver

Failure by Qonfrt to enforce any provision does not waive our right to enforce it later.

A waiver is effective only where expressly given.

50. Assignment

Customers may not transfer their rights or obligations under these Terms without authorization where applicable.

Qonfrt may transfer its rights and obligations in connection with:

Business restructuring
Merger
Acquisition
Asset sale
Corporate reorganization

subject to applicable law.

51. Changes to These Terms

Qonfrt may update these Terms from time to time.

Changes may reflect:

Legal requirements
Operational changes
Security updates
New services
Business changes

The version published on the website is the version currently in effect.

Changes will not retroactively eliminate rights that have already accrued where prohibited by law.

52. Electronic Communications

You agree that electronic communications may satisfy legal requirements for written communications where permitted by law.

These communications may include:

Order confirmations
Receipts
Notices
Policy updates
Customer support messages

53. Entire Agreement

These Terms, together with the applicable:

Privacy Policy
Return & Refund Policy
Shipping Policy
Any specific promotional terms

form the agreement governing your use of Qonfrt services.

54. Mandatory Consumer Protection

Nothing in these Terms excludes or restricts consumer rights that cannot lawfully be waived.

If mandatory consumer law provides greater protection than these Terms, the mandatory law will prevail to the extent of the conflict.

55. Contact

For questions regarding these Terms of Service, orders, payments, or customer support, contact:

Qonfrt Customer Support
support@qonfrt.com