Privacy Policy

Qonfrt respects your privacy and is committed to handling personal information responsibly, transparently, and securely.

This Privacy Policy explains how Qonfrt collects, uses, stores, shares, and protects personal information when you visit our website, place an order, contact us, subscribe to communications, interact with our advertising, or otherwise use our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect personal information directly from you, automatically through your use of our website, and from third parties that help us operate our business.

Depending on how you interact with Qonfrt, we may collect:

• Full name
• Billing address
• Shipping address
• Email address
• Telephone number
• Order details
• Products purchased
• Order value
• Payment status
• Transaction identifiers
• Refund and return history
• Customer service communications
• IP address
• Device information
• Browser type
• Operating system
• Approximate location derived from IP address
• Website usage data
• Pages viewed
• Links clicked
• Shopping cart activity
• Checkout activity
• Referral source
• Cookie identifiers
• Advertising identifiers
• Fraud-prevention information
• Information provided in reviews, surveys, forms, or promotions

We may also receive information from payment processors, shipping carriers, ecommerce service providers, fraud-prevention providers, advertising platforms, analytics providers, and other service providers.

2. Payment Information

Qonfrt does not need to directly store complete payment card information in order to process transactions.

Payments may be processed by third-party payment providers.

These providers may collect and process information such as:

• Cardholder name
• Billing details
• Payment card details
• Bank account details
• Digital wallet information
• Transaction history
• Device information
• Fraud-prevention information

Payment providers process this information according to their own privacy policies, security practices, and legal obligations.

Qonfrt may receive limited payment-related information, such as transaction status, payment method type, transaction reference, and partial payment information.

3. How We Use Personal Information

We may use personal information for legitimate business purposes, including to:

• Process orders
• Accept payments
• Arrange shipment and delivery
• Provide order confirmations
• Provide tracking information
• Process returns and refunds
• Handle exchanges
• Respond to customer service requests
• Investigate delivery issues
• Verify transactions
• Prevent fraud
• Prevent abuse
• Detect unauthorized activity
• Protect our business, customers, website, and payment systems
• Maintain customer accounts
• Improve website functionality
• Analyze website performance
• Personalize the customer experience
• Understand customer behavior
• Measure advertising performance
• Provide relevant advertising
• Send marketing communications where permitted
• Conduct promotions
• Manage reviews
• Maintain business records
• Comply with legal obligations
• Enforce our policies and agreements
• Establish, exercise, or defend legal claims

We may also use information for internal analytics, operational planning, business intelligence, and service improvement.

4. Legal Bases for Processing

Where applicable privacy law requires a legal basis for processing personal information, we may rely on one or more of the following:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Your consent
• Protection of legal rights
• Prevention of fraud or misuse
• Protection of the security of our services
• Other lawful bases available under applicable law

Our legitimate interests may include operating our store, preventing fraud, protecting our business, improving our services, communicating with customers, and marketing our products.

Where consent is required by law, you may withdraw that consent as permitted by applicable law.

5. Cookies and Similar Technologies

We may use cookies, pixels, tags, local storage, scripts, software development kits, and similar technologies.

These technologies may be used to:

• Keep the website functioning
• Remember cart contents
• Remember preferences
• Maintain sessions
• Improve security
• Detect fraud
• Analyze website traffic
• Measure conversions
• Understand customer behavior
• Improve performance
• Personalize content
• Provide advertising
• Measure advertising effectiveness

Some cookies are necessary for the website to function properly.

Other cookies may be used for analytics, personalization, or advertising where permitted by law.

6. Analytics

We may use analytics providers to understand how customers interact with our website.

Analytics data may include:

• Pages visited
• Session duration
• Device type
• Browser type
• General geographic information
• Referral source
• Purchase activity
• Cart activity
• Interaction with website features

We use this information to improve our website, products, customer experience, and marketing performance.

7. Advertising and Marketing

We may work with advertising networks, social media platforms, search engines, marketing providers, and other third parties.

These parties may use cookies, pixels, or similar technologies to collect information about website activity and advertising interactions.

This information may be used to:

• Show advertisements
• Retarget visitors
• Measure advertising performance
• Build advertising audiences
• Personalize promotions
• Reduce irrelevant advertising

Where required by law, we will obtain consent before using certain advertising technologies.

8. Email and SMS Communications

If you subscribe to marketing communications, we may send you promotional messages regarding:

• Products
• Offers
• Discounts
• New releases
• Restocks
• Promotions
• Brand updates

You may unsubscribe from marketing emails using the unsubscribe link included in the message.

If SMS marketing is offered, you may opt out according to the instructions contained in the message.

Transactional communications relating to orders, payments, shipping, refunds, security, or customer service may still be sent even if you opt out of marketing.

9. Sharing Personal Information

We may share personal information with third parties where reasonably necessary to operate our business.

These may include:

• Ecommerce platform providers
• Payment processors
• Payment gateways
• Shipping carriers
• Logistics providers
• Fulfillment providers
• Warehouses
• Customer support providers
• Email service providers
• SMS service providers
• Advertising platforms
• Analytics providers
• Fraud-prevention providers
• Cybersecurity providers
• Hosting providers
• IT service providers
• Accounting providers
• Legal advisors
• Insurance providers
• Financial institutions
• Chargeback and dispute-management providers

These parties may process information on our behalf or for their own legitimate purposes, depending on their role.

10. Fraud Prevention and Risk Management

Qonfrt may collect, use, and share information for fraud prevention, transaction verification, cybersecurity, and risk management.

This may include analyzing:

• IP addresses
• Device information
• Billing information
• Shipping information
• Payment patterns
• Order history
• Account activity
• Purchase frequency
• Location indicators
• Transaction inconsistencies
• Chargeback history
• Return behavior
• Suspected fraudulent activity

We may use automated systems, risk scoring, fraud-detection tools, and third-party databases where legally permitted.

Orders may be delayed, cancelled, declined, or subject to additional verification where fraud or abuse is reasonably suspected.

11. Chargebacks and Payment Disputes

If a payment dispute or chargeback is initiated, we may provide relevant information to payment processors, banks, card networks, fraud-prevention services, or other parties involved in the dispute.

This may include:

• Order records
• Transaction records
• Customer communications
• Delivery confirmation
• Shipping information
• Tracking information
• IP data
• Device information
• Refund records
• Policy acceptance records
• Fraud-prevention information

This information may be used to establish, exercise, or defend legal and contractual rights.

12. Shipping and Delivery Providers

We may share personal information with shipping carriers, couriers, fulfillment centers, warehouses, and logistics providers.

Information shared may include:

• Customer name
• Shipping address
• Telephone number
• Email address
• Order reference
• Package information

These providers may use the information to deliver orders, provide tracking, contact recipients, investigate delivery issues, and comply with applicable law.

13. International Data Transfers

Our service providers may operate in different countries.

As a result, personal information may be transferred to, stored in, or processed in countries outside your country of residence.

Where required by law, appropriate safeguards may be used to protect transferred information.

By using our services, you understand that personal information may be processed in jurisdictions with privacy laws different from those of your country.

14. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• Order history
• Accounting requirements
• Tax requirements
• Legal obligations
• Fraud-prevention needs
• Chargeback periods
• Dispute resolution
• Contract enforcement
• Customer service requirements
• Security requirements

We may retain certain information even after a customer requests deletion where retention is legally required or reasonably necessary to protect our legitimate interests.

15. Account and Order Records

Certain transaction records may need to be preserved for:

• Accounting
• Tax reporting
• Legal compliance
• Fraud prevention
• Dispute resolution
• Chargeback defense
• Warranty records
• Consumer protection compliance

A deletion request does not necessarily require Qonfrt to erase information that must or may lawfully be retained for these purposes.

16. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

Security measures may include:

• Access controls
• Encryption
• Authentication
• Fraud monitoring
• Secure payment processing
• System monitoring
• Restricted employee access
• Security software
• Data minimization practices

However, no electronic transmission, storage system, website, or online service can be guaranteed to be completely secure.

To the extent permitted by law, Qonfrt cannot guarantee absolute protection against every form of unauthorized access, cyberattack, technical failure, or malicious activity.

17. Customer Responsibilities

Customers are responsible for protecting the confidentiality and security of information under their control.

You should not share account credentials, passwords, payment information, or security codes with unauthorized persons.

If you believe your account or payment information has been compromised, contact the relevant payment provider and notify Qonfrt promptly.

18. Data Breaches

If a security incident involving personal information occurs, Qonfrt may investigate and take appropriate remedial measures.

Where legally required, affected individuals and/or regulatory authorities will be notified.

Not every technical incident constitutes a legally reportable personal data breach.

19. Your Privacy Rights

Depending on your country or region, you may have rights relating to your personal information.

These may include the right to:

• Request access
• Request correction
• Request deletion
• Request restriction
• Object to certain processing
• Withdraw consent
• Request data portability
• Opt out of certain marketing
• Opt out of certain targeted advertising
• Request information about disclosures

These rights are subject to applicable law and may not apply in all circumstances.

20. Identity Verification

Before processing certain privacy requests, we may need to verify your identity.

Verification measures may include requesting:

• Order information
• Email confirmation
• Account information
• Transaction details
• Other information reasonably necessary to confirm identity

This helps prevent unauthorized access to personal information.

We may refuse or delay a request where we cannot reasonably verify the requester.

21. Deletion Requests

If you request deletion of personal information, we may delete or anonymize eligible information where required by law.

However, we may retain information where necessary to:

• Complete transactions
• Maintain accounting records
• Prevent fraud
• Protect against abuse
• Resolve disputes
• Enforce agreements
• Comply with legal obligations
• Maintain security
• Establish or defend legal claims

22. Correction Requests

You may request correction of inaccurate personal information.

We may require reasonable evidence where necessary to verify the requested correction.

23. Marketing Opt-Out

You may opt out of marketing communications at any time.

Opting out of promotional communications does not prevent us from sending communications that are necessary for:

• Orders
• Payments
• Delivery
• Refunds
• Returns
• Security
• Customer support
• Legal notices

24. Do Not Track Signals

Some browsers provide "Do Not Track" or similar preference signals.

Because there is no universally accepted technical standard for all such signals, our website may not respond to every browser-based Do Not Track signal.

Where applicable law requires recognition of specific legally recognized opt-out signals, we will handle those signals as required.

25. Children’s Privacy

Qonfrt does not knowingly seek to collect personal information from children where doing so would violate applicable law.

If we learn that personal information was collected from a child in circumstances where parental consent was legally required and not obtained, we may delete the information as appropriate.

Parents or legal guardians may contact us at:

support@qonfrt.com

26. Reviews and User-Generated Content

If you submit a review, comment, photo, testimonial, or other content, information you choose to make public may be visible to others.

Do not submit information you do not want publicly displayed.

Where permitted by our terms and applicable law, submitted content may be used for marketing, advertising, product presentation, and promotional purposes.

27. Social Media

If you interact with Qonfrt through social media, the relevant social media platform may collect information according to its own privacy policy.

We may receive information made available through those platforms, depending on your settings and interactions.

28. Third-Party Websites

Our website may contain links to third-party websites, services, payment providers, or social media platforms.

Qonfrt is not responsible for the privacy practices, security, content, or policies of third-party websites or services.

You should review the privacy policy of any third party before providing personal information.

29. Business Transfers

If Qonfrt undergoes a merger, acquisition, financing, restructuring, sale of assets, reorganization, insolvency proceeding, or similar business transaction, personal information may be transferred as part of that transaction.

Any successor or acquiring entity may continue to process information in accordance with applicable law.

30. Legal Disclosure

We may disclose personal information where we reasonably believe disclosure is necessary to:

• Comply with applicable law
• Respond to lawful requests
• Comply with court orders
• Respond to government authorities
• Protect legal rights
• Prevent fraud
• Investigate abuse
• Protect customers
• Protect Qonfrt
• Protect third parties
• Enforce agreements
• Establish, exercise, or defend legal claims

31. Aggregated and De-Identified Information

We may create aggregated, anonymized, or de-identified information from personal information.

Where such information can no longer reasonably identify an individual, it may be used for:

• Analytics
• Research
• Business planning
• Product development
• Marketing analysis
• Performance measurement

This information may be retained and used as permitted by law.

32. Automated Decision-Making

We may use automated tools for purposes such as:

• Fraud detection
• Payment risk assessment
• Security monitoring
• Advertising
• Personalization
• Analytics

Automated systems may contribute to decisions such as whether an order should be reviewed, delayed, cancelled, or subject to additional verification.

Where applicable law provides rights relating to automated decision-making, those rights will be respected.

33. Sale or Sharing of Personal Information

Qonfrt does not sell personal information in the ordinary sense of exchanging personal information directly for money.

However, certain privacy laws may define certain advertising, analytics, or data-sharing activities as a "sale" or "sharing" of personal information.

Where applicable law grants the right to opt out of such activities, eligible customers may exercise that right as required by law.

34. Privacy Requests

Privacy-related requests may be sent to:

support@qonfrt.com

Please provide sufficient information for us to understand and verify your request.

We may request additional verification where necessary.

35. Authorized Agents

Where permitted by law, you may authorize another person to submit a privacy request on your behalf.

We may require evidence that the person has authority to act for you and may still require direct identity verification from you where legally permitted.

36. Non-Discrimination

Where applicable privacy law prohibits discrimination for exercising privacy rights, Qonfrt will not unlawfully discriminate against customers for making a valid privacy request.

37. Changes to This Privacy Policy

Qonfrt may modify this Privacy Policy from time to time.

Changes may be made to reflect:

• Changes in our business
• Changes in technology
• Changes in service providers
• Changes in legal requirements
• Changes in data-processing practices
• Security improvements

The version published on our website will be the version currently in effect.

Your continued use of the website after changes become effective constitutes acknowledgment of the updated policy to the extent permitted by law.

38. Conflict With Mandatory Law

Nothing in this Privacy Policy is intended to waive, limit, or exclude rights that cannot legally be waived.

If any provision conflicts with mandatory privacy law, the applicable legal requirement will control to the extent of the conflict.

39. Contact

For privacy questions, requests, or concerns, contact:

Qonfrt Customer Support
support@qonfrt.com